Privacy policy

When you request a catering quote, make a booking, contact us or use our website, we may collect your name, email address, phone number, event details, delivery location, guest numbers, preferences, messages and payment or transaction details.

We may also collect technical information such as your device and browser type, pages visited, approximate location, referring page, advertising click identifiers and interactions with our website, emails or chat service.

We use personal information to respond to enquiries, prepare and manage quotes, deliver catering services, process payments, communicate about bookings, provide customer support, improve our website and services, prevent misuse, and meet legal and accounting obligations.

We also use advertising and analytics information to understand which marketing leads to genuine enquiries and bookings, measure campaign performance and improve the relevance of our advertising.

Our website may use cookies and similar technologies provided by services such as Google Ads, Google Analytics, Meta, PostHog, reCAPTCHA and our website chat provider. These services may process identifiers, device information and website activity according to their own privacy terms.

Where a Google advertisement leads to an enquiry or booking, we may securely send the associated advertising click identifier and conversion details to Google so the result can be attributed to that advertisement. We only send hashed contact identifiers for enhanced matching where the required consent has been provided.

You can limit cookies through your browser settings and use the advertising controls provided by Google and Meta. Blocking some technologies may affect website features or our ability to measure advertising accurately.

Payments are processed by specialist payment providers such as Stripe. We do not store complete payment-card details on our systems.

We may share the minimum information needed with trusted providers that support our website, hosting, customer relationship management, email, chat, payments, analytics, advertising, fraud prevention, accounting and delivery operations. Some providers may process information outside Australia and apply the privacy protections described in their own policies.

We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access. No online service can guarantee absolute security.

We retain information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes and complying with legal obligations. Information that is no longer required is deleted or de-identified where practical.

You may ask us to access or correct personal information we hold about you, or raise a privacy concern. We may need to verify your identity before responding.

Contact Reggie at reggie@yankdownunderbbq.com. We will respond within a reasonable time and handle personal information in accordance with applicable Australian privacy laws.